In compliance with Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, the Department of Mechanical Engineering at the University of the Philippines Diliman (UPD DME) affirms its commitment to transparent, efficient, and responsive public service. This Citizen’s Charter presents the department’s service standards, procedures, and feedback mechanisms to ensure accountability and consistency in serving its students, faculty, staff, and stakeholders.
Services Offered
The Department of Mechanical Engineering at the University of the Philippines Diliman provides a variety of academic and technical services that support instruction, research, and outreach. These include Fabrication Services for producing and assembling project components, the Vehicle Research and Testing Laboratory (VRTL) for vehicle analysis and testing, and coordination of Educational Tours, Field Trips, and Benchmarking activities for academic and institutional partners. Each service is implemented according to established procedures, with clear steps, designated personnel, and expected processing times to ensure efficiency, transparency, and responsive delivery to all stakeholders.
For complete and updated information on the services offered by the Department of Mechanical Engineering, a downloadable Citizen’s Charter PDF is provided below. This document outlines the detailed procedures, requirements, and contact persons for each transaction. Stakeholders are encouraged to consult the file to ensure smooth and accurate processing of requests.
Feedback and Complaint Mechanisms
The Department of Mechanical Engineering at the University of the Philippines Diliman values the insights and feedback of its clients and stakeholders. Comments, suggestions, and complaints may be submitted through the department’s official email or feedback forms available in the office.
For matters requiring higher-level action, clients may also reach out to the UP Diliman Committee on Anti-Red Tape (UPD CART) through their official communication channels. All feedback is treated confidentially and acted upon in accordance with university and national service quality standards.
📝 Sending Feedback
– Fill out the Client Feedback Form and submit it to the DME Office
– Or send via email: me.upd@up.edu.ph
– Or call us at (02) 8981-8500 loc. 3130
📢 Filing a Complaint
– Submit the Client Complaint Form to the DME Office
– Or send details (person, incident, evidence, your contact info) via email or phone
🔄 How Feedback is Processed
– Collected daily by the admin staff or officer-in-charge
– Reviewed by the department head
– Responses, if needed, are provided within three (3) working days
⚙️ How Complaints are Processed
– Checked daily by DME staff
– Immediately referred to the proper office for action
– Updates are relayed to the client
Reminders from UPD CART
As part of UP Diliman’s continuing compliance with the Ease of Doing Business and Efficient Government Service Delivery Act, the UPD Committee on Anti-Red Tape (UPD CART) regularly issues guidelines and reminders to promote efficient and transparent service delivery.
The Department of Mechanical Engineering at the University of the Philippines Diliman upholds these reminders and encourages all clients to familiarize themselves with UPD CART’s initiatives to ensure cooperative and respectful service interactions.
